Generalist Adviser
Citizens Advice South Gloucestershire
Want to help your community? Why not become a Volunteer Generalist Adviser with our charity.
The rewarding role would involve training to help with a vast range of problems. These include but are not limited to benefits, debt, housing and employment. The charity is particularly keen to encourage applications from people with a diverse range of backgrounds. This is especially the case for people from BAME backgrounds who are currently under-represented. The role would involve giving advice to clients both face-to-face and over the telephone.
Administration,Advice, Information & Support,Community Work
Admin, Basic IT skills - internet & email, Good IT Skills, Organising & Planning, Reading & Writing, Research
A commitment to the aims and principles of the service Excellent communication skills Being open and approachable Ability to communicate clearly both orally and in writing Ability to sift through information and extract what is relevant Basic mathematical skills, including percentages Respect for views, values and cultures that are different to their own An understanding of why confidentiality is important Being open to using computers on a regular basis A positive attitude to self-development and assessment Ability to work as part of a team Ability to recognise their own limits and boundaries in the role Good IT skills essential – ability to use websites/ databases/ research information
This is an exciting opportunity to gain valuable skills, benefit from excellent training and join a brilliant team.
Applicants should be IT competent and able to commit to two sessions per week for at least two years. Training will be held over a full day – probably a Wednesday – each week starting in early 2027. There will be additional training time when new recruits can observe experienced advisers.
BS375HZ
Unit 1 Badminton Court, Station Road, Yate BS37 5HZ
Next to Yate Railway Station. Please use the 86 (Stagecoach), the Y1 (First), the Y2 (First) or the Y6 (First) buses - stopping at Yate Railway Station on Station Road.
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